Live chat in online shops

0Big Den • 4th May 2009 • Uncategorized • chat, live, online, shop

BoldChat released a new survey regarding live chat in online shops:

Over three-quarters of U.S. shoppers surveyed for BoldChat’s research into the effectiveness of live chat technology said the most common reason for initiating the service was when experiencing problems during check-out.
(http://tinyurl.com/c33bnr)

Free download here:
http://www.boldchat.com/v5/live_chat_effectiveness.jsp